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  NMI FAQ


How do I reset my password?

Contact us and one of EC Suite's support representatives will assist you.


How do I search for a transaction?

To search for a transaction from the gateway portal:

  • Log in to the Gateway Portal.
  • From the Main Menu, select Reports under the Trans Reports header.
  • In the Search Transaction box, you may enter as little or as much information as you like, then click Submit.

How do I issue a refund?

To refund a transaction from the gateway portal:

  • Log in to the Gateway Portal.
  • Click Refund from the Main Menu under Credit Card.
  • Enter the Transaction ID of the original transaction you wish to void. You may also use the magnifier icon to look up a transaction.
  • Select Refund to complete the action.
Note: For additional assistance, please view our Virtual Terminal guide.

Can I accept pre-paid cards?

Yes, customers may use prepaid gift cards that are branded with a Visa, American Express, MasterCard, or Discover logo at any merchant location accepting the particular card brand.


Can I use a virtual terminal? ?

Yes, NMI provides you with access to a virtual terminal to manually process credit cards. Please see instructional PDF.