Terminal Support

How do I reorder supplies?

You may order additional terminal supplies by contacting EC Suite Merchant Support at 1.888.261.1288 or merchantsupport at ecsuite.com.

What types of cards can I accept?

EC Suite merchant accounts offer payment processing with Visa, MasterCard, Discover, and American Express. Not all merchants will be eligible for all Card Brands.

Please contact us if you have questions about the type of cards your business can accept.

Can I accept PIN debit?

An encrypted PIN entry device is required to accept PIN debit transactions. EC Suite can help you obtain and configure this device.

Please contact us for more information.

How do I batch out my terminal?

  • Auto-Batch: Your terminal can be configured to auto-batch up to 3 times daily. Please contact us if you wish to utilize this feature.
  • Manual Batch: Your terminal type will determine the steps necessary to batch out a terminal. Please see our Product Integration Guides section to locate the guide for your terminal type.
  • 24/7 Terminal Helpdesk: 1.800.552.8227 - Please be prepared to provide your Terminal V# or Merchant ID for quickest assistance. If you are unsure of your Terminal V# or your Merchant ID, please contact EC Suite.